Collector, Customer Service​/HelpDesk

Cleveland Office
1100 Superior
19th Floor
Cleveland, OH 44114, USA

Collection Specialists are responsible for negotiating and reviewing files for collections, making decisions as to the next steps required in the collections process and managing that process.

• Review files for collection efforts and make decisions as to whether the debt can be collected and determine best course of action.
• Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods with debtors, attorneys and third parties.
• Use deductive reasoning to resolve files
• Organize future work and schedule follow‑up
• Utilize various means of skiptracing to find assets and locate information
• Record and update full and complete account information to aid in account resolution
• Adhere to FDCPA and state and federal laws and regulations
• Comply with policies and procedures as required

• Education:
  
  High School Diploma or equivalency required.
• Language/Communication/Interpersonal:
  Ability to read, write and speak fluent English. Proficient in Spanish a plus. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment.
• Analytical:
  Detailed oriented. Ability to plan, organize, prioritize and multi‑task. Solutions‑driven. Basic math skills (addition, subtraction, multiplication, division, percentages).
• Technical:
  Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.
• Other:
  Ability to refer to policy and procedures when applying information and making decisions.

Work in a clean, well‑lit, well‑ventilated, fast‑paced, highly energized office environment.

Required to work one late shift per week based on firm needs; plus work one Saturday per month.

The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.