Sr. Customer Service Associate - Manufacturing

Yeti to Work is a recruiting company established in 2017 with the goal to work with businesses to help drive the success of their company by providing them with hardworking candidates who are motivated and driven. Our team provides quality recruiting services along with employee screening to help find the best candidates for the job.

Our client is looking to hire a Branch Manager for the Austin, Texas location. This position has overall responsibility for all branch operations and activities.

Responsibilities include:

• Ensures order and schedule accuracy and alignment through pricing modifications, quantity revisions, and delivery reschedules in the system for the benefit of internal and external customers.
• Processes order changes, blanket orders, release modifications, and product specification communications.
• Leads problem resolution efforts with customers regarding new orders, order changes, and order status.
• Manages customer portals and performs customer demand analysis.
• Participates in daily ship plan meetings to represent the voice of the customer.
• Effectively partners with various departments and communicates order information to the appropriate areas.

• Develops relationships and provides professional after-sales support to enhance customer dedication.
• Represents the customer and is responsible for providing the highest service through understanding of the customer, accurate data transmission, integrity of commitment, and positive image of the company.
• Identifies opportunities through forming long-term partnerships with assigned customers and drives conversion of opportunities through the Regional Sales Managers.