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Client Relationship Manager

Head of Customer Experience & Strategic Accounts

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: National Safety Apparel
Full Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 120000 - 130000 USD Yearly USD 120000.00 130000.00 YEAR
Job Description & How to Apply Below
A leading safety apparel manufacturer in Cleveland is seeking a Director of Customer Experience to enhance customer satisfaction and drive service excellence across all channels. The ideal candidate will lead a high-performing Customer Experience team, implement best practices in customer service operations, and develop strategic initiatives for continuous improvement. Responsibilities include aligning processes, driving customer success strategies, and maintaining engagement with key accounts.

The role requires extensive experience in customer service leadership and B2B environments, offering a competitive salary and full-time employment.
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