Digital Navigator-Institute Hope

Location: BUCKEYE HEALTH CENTER

Biweekly

Hours:

28.00

Shift: Tuesdays and Thursdays, 8a-4:30p

The Metro Health System is redefining health care by going beyond medical treatment to improve the foundations of community health and well‑being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety‑net health system operates four hospitals, four emergency departments and more than 20 health centers.

Provides individualized or small group assistance to Metro Health patients, community residents and/or employees who need access to affordable home internet service, affordable internet‑capable devices, and/or coaching in introductory digital skills to become effective home internet users. This assistance is provided primarily by voice telephone but may also include email, text, video chat, and other communication methods that work for the learner.

The Digital Navigator's work is part of Metro Health's Institute for H.O.P.E.TM efforts to address the social determinants of health and equitable internet access for Metro Health patients, community residents and employees. Upholds the mission, vision, values, and customer service standards of The Metro Health System.

• HS Diploma or passage of a high school equivalency exam.
• Excellent self‑organization, language capacity, and cultural competency.
• Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.
• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer, and device characteristics, and common online services and applications.
• Ability to provide excellent customer service, establish appropriate boundaries with clients, and to demonstrate innovation and flexibility.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

• 6 months of customer service experience.
• Fluency in writing, speaking, and interpreting both English and Spanish.
• Knowledge of the Microsoft Office Suite of software, including Excel, Word, and PowerPoint.

May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction, including hearing clearly via a phone headset. Finger dexterity to operate office equipment required. May need to lift up to twenty‑five (25) pounds on occasion.

Ability to communicate in face‑to‑face, phone, email, and other communications.