Customer Service Representative

Customer Service Representative

Location:

Cleveland, OH, US, 44144

Onsite

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products;

railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world.

OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges, OPW is committed to shaping the future of the clean energy industry, and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises, Acme Cryogenics, RegO Products and RegO Products subsidiary, Superior Products all renowned for pioneering solutions in clean energy and the safe handling, transport, and storage of cryogenic liquids and gases.

Join us in our journey towards a safer, cleaner tomorrow. To learn more about OPW Clean Energy Solutions, please visit our website: OPW Clean Energy Solutions . To visit our enterprise website please visit Superior Products.

The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up of new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers.

The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers.

This role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.

RESPONSIBILITIES:

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members

Required Experience:

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus
• Proficiency in all MS Office skills – particularly Outlook and Excel.

We consider several job-related, non-discriminatory factors when determining…