Visitor Support & Security Representative

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Temporary Museum, Cleveland, OH, US

30+ days ago Requisition

VISITOR SUPPORT & SECURITY REPRESENTATIVE

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging. As a community leader, we value, empower, and respect all people. We provide all team members with equal access to information, development, and opportunity. We acknowledge historical injustices & purposefully create an environment where each person feels accepted, appreciated, and safe to utilize their unique experiences & perspectives.

Inclusion & Belonging supports our mission and defines our future.

We recognize that women and individuals from underrepresented backgrounds are less likely to apply for jobs if they do not meet all of the qualifications. If much of this job description describes you, then you are highly encouraged to apply for this role. We believe great talent comes in many forms, and we're excited to hear what you can bring to the stage.

Our Visitor Support & Security Representatives are the face of the Rock Hall in a customer service-based security position and get to have fun in a world-class museum featuring live music, public programming, and special events! Responsibilities include monitoring the Rock Hall to ensure a safe and secure environment as well as providing superior customer service to wow the Rock Hall visitors.

Additional responsibilities include monitoring the artifact and exhibit areas, providing accurate information, and more.

This position is a 90-day temporary assignment but could lead to a permanent part-time role.

• Welcomes, assists, and directs visitors in an exceptionally courteous manner.
• Provides information to visitors on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility.
• Assists to control visitor traffic flow and queuing visitors in accordance with Museum visitor regulations.

• Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn-around area, for theft, vandalism, injured or unruly individuals. Reports any problems to Security Manager or supervisor on duty.
• Politely informs visitors about the Museum's rules, including without limitation, no smoking in the Museum, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed.
• Provides escorts to employees as needed or requested.

• Provides visitors and employees with assistance in emergency situations.
• As needed helps management investigate accidents or other emergency incidents which occur on Museum premises and assists management with completion of reports.

Duties include but may not be limited to the above.

• Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.
• Appreciation of Rock & Roll and/or music history
• High school graduate or equivalent
• Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen.

• Environmental Parameters:
  Ability to work in a window-less office. Ability to work in an environment with loud noise,…