Customer Service Representative

Overview

Join our dynamic Customer Service team in Chagrin Falls, OH and become the voice of one of the hippest, and most reputable companies in luxury textile design today. Our customer service representatives model the company’s values of integrity, originality and the highest standard of service. If you are eager to join a future-ready and highly successful company that combines the nonchalance of a Silicon Valley start-up, with the iron clad foundation of a 5th generation, family owned and operated global business, then Romo could be your next home!

We offer competitive salaries, and exceptional benefits.

• Answer inbound sales calls
• Quote pricing, stock and lead times
• Set up new accounts and/or update client information
• Process payments
• Assist our Showroom and Outside Sales Representatives with inquiries and customer service requests
• Provide feedback on the general functioning of the department as required and make suggestions for improvement
• Verify tax resale certifications
• Proactively recognize cross selling opportunities for discontinued or out of stock items
• Act as a primary point of contact for back orders, returned and/or damaged goods, facilitating customer complaints and resolving problems

• Outstanding communication skills, both verbal and written
• Excellent time management and follow up skills
• Ability to multitask and prioritize
• Ability to work in a fast-paced, team-oriented environment
• Proactive approach to problem solving
• Excellent organizational skills
• Strong attention to detail
• Proficient in data entry and MS Office
• High-school degree and minimum two years of experience in customer service, sales support and/or retail
• Keen interest and appreciation for luxury products and interior design

• A unique corporate culture with a strong focus on employee satisfaction.
• 100% covered Medical Benefits
• Dental. Life and disability Insurance
• 3 weeks of Paid Time Off
• 401K with 4% match

Qualified candidates may send resume and cover letter to:

The ROMO Group

16722 West Park Circle Drive

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