Service Writer - Rock N Roll Harley-Davidson

Description

American Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining a smooth-running efficient department.
• Sell products and services based on additional work needed and service specials.
• Articulate and document customer concerns and assign jobs to technicians.
• Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
• All other duties as assigned.

• Outgoing, friendly personality with superior communication skills
• Excellent customer service
• Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
• Experience with POS systems and parts and management computer software.
• General knowledge of computers and great phone etiquette.
• Current motorcycle license.

• Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
• The noise level in the work environment is usually loud.
• Requires use of both hands.
• Requires the ability to balance and push a 600+ lb. motorcycle.
• Frequently works near moving mechanical parts.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
• Occasionally exposed to exhaust fumes and other airborne particles.