Front Desk Associate Job Cleveland area,Ohio USA,Customer Service/HelpDesk

Job Title:

Member Services Team

Company:
Browns Fit

Directly

Reports to:

Operations Manager

Department:
Operations

POSITION OVERVIEW

Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

KEY RESPONSIBILITIES

Our Member Services Team is the heartbeat of our club. You will be responsible for:

Ensuring that all members and guests check in and have active memberships

Overseeing guest and member traffic flow

Collecting dues and updating billing when appropriate

Monitoring and addressing membership alerts

Assisting members and guests with all inquiries and concerns

Reporting all issues in a timely manner

Contributing to maintaining the club-wide standards of cleanliness

Answering phone calls and directing them appropriately

Helping integrate members into the club (completing profile, taking photos, distributing barcodes)

Assisting other departments when necessary

Attending all required meetings

Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions

Being proficient in policies and directives as outlined in the Member Services Playbook

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.

Employees are required to:

Keep availability up to date for each day of the week

Request time off at least two weeks in advance

Notify your manager of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility)

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities:

General understanding of the Fitness Industry

Ability to work with computers

Excellent customer service and interpersonal communication skills

Independent, self-starter with strong organizational skills

Must be a team player

Adhere to meal and rest break periods and must clock in and out for all shift times

Minimum Certifications/

Education:

Must complete company HR trainings

Minimum Experience:

1-2 years of customer service experience preferred

Physical Requirements:

Must be able to lift 45 pounds

Typing, using the telephone and computer mouse

Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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