Telephone Operator

This position is located within the Communications section of the Patient Care Administrative Service at the Louis Stokes Cleveland VA Medical Center in Cleveland, OH. The primary purpose of the Telephone Operator position will be to perform some administrative but mostly support services of a telephone operator.

* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION
* The major duties include but are not limited to:

* Answers calls from both internal and internal customers;

* Uses a pleasant and calm demeanor at all times;

* Directs each call to its appropriate location;

* Assists in times of emergency medical responses;

* Processes incoming calls to the Medical Center, Domiciliary, and Community Based Outpatient Clinics (CBOCs);

* Answers calls promptly;

* Receives various calls to include, but not limited to, emergency and emergency assist calls, general information, medical center customer assistance, as well as processing and transferring international calls;

* Utilizes the medical center public address announcement paging system to pass overhead announcements throughout the facility;

* Follows local policies and procedures when providing information and handling calls;

* Utilizes the telephone directory system to direct a call to the appropriate location;

* Maintains allocated equipment and reports all equipment failures in a timely manner to the lead telephone operator or supervisor; and,

* Performs all other duties as assigned.

Work Schedule:

Monday
- Friday; 8:00am - 4:30pm; rotating weekends and holidays.

Recruitment & Relocation

Incentives:

Not authorized

Critical Skills Incentive (CSI):
Not approved