Front Desk Agent- availability

Front Desk Agent

As a Front Desk Agent at Pyramid Global Hospitality, you will provide exceptional customer service, creating memorable first impressions and ensuring a smooth check‑in process for guests.

• Check guests in, verify credit, process special requests and ensure accurate guest information.
• Resolve problems and recover situations to “WOW” guests when issues arise.
• Promote and sell special hotel programs.
• Collaborate with hotel/resort staff, assisting other departments with necessary information.
• Maintain house bank, posting, charges, cashing checks, safe deposits, and refunds according to procedures.
• Communicate pertinent information to the manager on duty.
• Be knowledgeable of all emergency procedures and policies.

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing, engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Physical ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Compensation: $15 per hour.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.