VoC Insights Lead: Turn Feedback into Action
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-02
Listing for:
New York Life
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
New York Life is seeking a Voice of the Customer (VoC) Lead in Cleveland, Ohio to design and govern customer feedback initiatives. This role is pivotal in translating feedback into actionable insights to improve service outcomes.
The VoC Lead will collaborate with various teams and leverage analytical skills to provide clear narratives that drive decision-making. Candidates should have a strong background in customer experience and analytics, and this position offers a hybrid work model.
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