Client Services Facilitator

Company: Evergreen Cooperative Laundry

Location: Cleveland, OH

Job : 346

# of Openings: 1

Position: Client Services Facilitator

Compensation: $18 - $24 hourly

The Client Services Facilitator serves as the primary point of contact for all incoming communications to the EBS/ECL offices related to customer inquiries. This role manages phone and email communications, directs customer inquiries to the appropriate team members, and ensures timely, accurate, and professional communication between clients and internal departments. The position is office-based with limited face-to-face interaction, requiring frequent and effective communication with both clients and staff.

The ideal candidate is highly organized, customer-focused, and consistently demonstrates a positive, professional demeanor. Success in this role requires strong attention to detail, excellent multitasking abilities, and advanced Microsoft Excel skills. Experience in order entry, inventory management, and customer service processes is highly preferred.

• Answer and manage all incoming phone calls and emails with professionalism, timeliness, and a positive client-focused approach.
• Route client issues, concerns, and service requests to the appropriate internal contact.
• Maintain and update a comprehensive client contact list in a shared database.
• Frequently perform multiple tasks within the Control Tex/Cube control process.
• Utilize Control Tex for tracking, updating, and managing client orders and service needs.
• Support database management, ensuring all client and operational data is accurate and up to date.
• Develop an extensive knowledge of driver routes and delivery schedules to assist with client inquiries.
• Escalate emergent issues, including disruptions, to leadership immediately as a priority.

• High school diploma or equivalent required.
• 1–3 years of experience in client service, call center, or administrative support preferred.

• Medical, Dental, Vision.
• 401(k) plan with matching.
• Supplemental Insurance offered.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Accidental Death and Disability Insurance.
• Legal representation.
• Employee-ownership opportunities.
• Additional Wellness Programs.

Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under applicable law.