Customer Service Representative

Position: Customer Service Representative

Location: Cleveland, OH

Job : 208

# of Openings: 1

Oxy Go has an immediate opening for a Customer Care Representative. Join a Company where team members enjoy a team-oriented atmosphere, great work-life balance, extensive product training, and an exciting growth culture!

• Responsible for Customer Care activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc.
• Understand the needs and expectations of customers and provide relevant solutions.
• Engage in product discussions to identify needs and provide relevant solutions.
• Provide support as needed to the sales, operations, and repair/warranty team.
• Promote and up-sell monthly specials and promotions.
• Model core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.

• Excellent verbal and written communication skills.
• Adaptable and flexible in changing situations with customers, team members and products.
• Possess drive to learn and grow.
• Ability to handle customer calls promptly and professionally.
• Ability to balance sales persistence with customer care courtesy.

• Proficient Microsoft Office and knowledge of Net Suite/other ERP systems a plus.
• An Associate Degree in Business or equivalent experience in related field.
• 1‑5 years of inside sales or customer care experience.
• Customer service experience including phone calls and data input.
• Experience selling medical products B2B; home healthcare equipment market experience a plus.
• Experienced using CRM, Hub Spot a plus.
• PTO & Paid Holidays
• Life insurance
• LTD insurance
• 401k with company match

Market competitive relative to experience. Successful clearance of pre-employment background and drug screen required. For employment, all persons hired must provide valid proof of identity and eligibility to legally work in the United States.

An Equal Opportunity Employer
, ADA Compliant
, Drug-free and smoke-free workplace.