Customer Service Representative

Position Summary

Fives North American Combustion, Inc. (HQ Cleveland) is hiring a permanent, full‑time Customer Service Representative to join our team in Cleveland, OH.

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
• Perform Restricted Party Screening for inquiries and orders.
• Process domestic and export quotes.
• Process domestic and export orders into SAP-based computer system.
• Effectively, accurately, and efficiently process all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries).
• Research spare parts for customers.
• Serve as a Call Center team member.
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries.

• Minimum of 2 years of experience in a customer service‑related position.
• Experience in manufacturing customer service preferred.
• Proficient in Microsoft Office applications (Outlook, Word, and Excel).
• Prior order entry and quote experience.
• Prior export order and quote experience.
• Basic export compliance knowledge.
• Prior SAP experience is a plus.

• Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k): 6% match and immediate vesting.
• Paid vacation, sick and volunteer time.
• 12 paid holidays.
• Parental leave.
• Tuition reimbursement.
• Training and development.
• Company social events.
• Work/life balance.