Customer Service Representative
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-26
Listing for:
Fives
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position Summary
Fives North American Combustion, Inc. (HQ Cleveland) is hiring a permanent, full‑time Customer Service Representative to join our team in Cleveland, OH.
Responsibilities- Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services.
- Perform Restricted Party Screening for inquiries and orders.
- Process domestic and export quotes.
- Process domestic and export orders into SAP-based computer system.
- Effectively, accurately, and efficiently process all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries).
- Research spare parts for customers.
- Serve as a Call Center team member.
- Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries.
- Minimum of 2 years of experience in a customer service‑related position.
- Experience in manufacturing customer service preferred.
- Proficient in Microsoft Office applications (Outlook, Word, and Excel).
- Prior order entry and quote experience.
- Prior export order and quote experience.
- Basic export compliance knowledge.
- Prior SAP experience is a plus.
- Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company‑paid life insurance, short‑term disability, and long‑term disability.
- 401(k): 6% match and immediate vesting.
- Paid vacation, sick and volunteer time.
- 12 paid holidays.
- Parental leave.
- Tuition reimbursement.
- Training and development.
- Company social events.
- Work/life balance.
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