Customer Service Specialist Italian

Customer Service Specialist (Italian)

As a Customer Service Specialist, you will be part of the Order to Cash team to deliver exceptional support to our retail and wholesale partners. In this role, you will be responsible for managing the end-to-end order process, resolving customer inquiries, and overseeing credit collection to ensure customer satisfaction and operational efficiency.

• Manage the full order cycle including entry, validation, release of blocked orders, and application of commercial policies regarding discounts and pricing.
• Serve as the primary point of contact for dedicated retail and wholesale customers, resolving inquiries regarding prices, invoices, and complaints.
• Liaise with Logistics Service Providers (LSP) to monitor deliveries and ensure timely distribution of products.
• Oversee credit collection activities for assigned accounts, including monitoring payments and verifying compliance with payment plans.
• Contribute to Order to Cash (O2C) process optimization and integration efforts to enhance efficiency and customer satisfaction.

• High School Diploma / GED with equivalent level of experience or Bachelor’s Degree
• Minimum of experience in Customer Service, Order Management, or a related field
• Fluent in Italian and English with solid proficiency in SAP (S4H) and Microsoft Office

• Demonstrated ability to build strong professional networks and relationships
• Strong results-oriented mindset with a focus on problem-solving
• Flexibility to adapt to working hours during peak periods, such as month-end closing
• Experience working in a shared service center environment

Warsaw, Poland

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.