Client Services Assistant

Swift Events is looking for a polished and client-focused Client Services Assistant to join our team. This is a key role within our business, sitting at the heart of our client relationships and ensuring every interaction reflects the high standards Swift Events is known for. If you have a natural ability to deliver exceptional service and a genuine desire to go above and beyond for clients, we want to hear from you.

• Serve as a primary point of contact for clients, handling enquiries professionally and promptly
• Build and maintain strong client relationships, ensuring expectations are consistently met and exceeded
• Coordinate with internal teams to ensure client requirements are accurately communicated and delivered
• Manage client records, correspondence, and follow-up communications with precision
• Support the smooth running of events by acting as a client liaison on the day
• Identify opportunities to enhance the client experience and contribute to service improvement

• Experience in a client-facing or customer service role, ideally within events, hospitality, or a professional services environment
• Outstanding interpersonal and communication skills — written and verbal
• Calm under pressure with a solutions-focused mindset
• Meticulous attention to detail and a commitment to quality at every touchpoint
• Confident using CRM systems and standard office software
• Professional presentation and a genuinely client-centric approach to work
• Competitive pay commensurate with experience
• Performance-related bonus structure
• Ongoing professional development and training
• Opportunity to work with a prestigious client portfolio
• Supportive team culture with clear pathways for progression

If you're passionate about delivering outstanding client experiences, apply today and take the next step in your career with Swift Events.