Client Service Representative; CSR

We are a 3rd generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.

The CSR interacts with customers by addressing inquiries and resolving complaints/issues while demonstrating relationship-building, proactive service, and a commitment to customer satisfaction.

• Interacts with customers via telephone and/or email to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates when appropriate.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.
• Other duties as assigned.

• Excellent communication skills, including active listening.
• Ability to effectively prioritize and execute tasks with minimal supervision.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

• High school diploma or GED.
• Customer service experience is preferred.

• Shift: Monday - Friday
• Direct Reports:
  No
• FLSA Status:
  Non=Exempt
• Compensation: $24.75 - $30.00 hourly
• Location:
  
  Onsite, in-person

• Health Insurance: medical, dental & vision
• Company paid Basic Life/AD&D & Employee Assistance Program (EAP)
• Voluntary Benefit Plans:
  Life/AD&D, FSA, Short-term disability, pet insurance
• 401(k) with company contribution
• Company paid holidays (10 days) & PTO package

This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person;

and fine motor skills to operate a keyboard/mouse and other office equipment.

Cleveland Menu isan equal opportunity employer, and all qualified employees and applicants will receive equal employment opportunity without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Individuals who require an accommodation should contact Human Resources with your accommodation request.