Customer Experience Representative- Cleveland Hopkins Airport; CLE

Pay: $18.27 / hour.

Location: Cleveland Hopkins Airport (CLE), 19601 Maplewood Ave, Cleveland, OH 44135.

Schedules:

Option 1

• Sunday: 5:30pm-2:00am
• Monday: 5:30pm-2:00am
• Tuesday: 5:30pm-2:00am
• Wednesday: 5:30pm-2:00am
• Thursday:
  Off
• Friday:
  Off
• Saturday: 5:30pm-2:00am

Option 2

• Sunday:
  Off
• Monday:
  Off
• Tuesday: 5:00pm-2:00am
• Wednesday: 5:00pm-2:00am
• Thursday: 5:00pm-2:00am
• Friday: 5:00pm-2:00am
• Saturday: 5:00pm-2:00am

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Equal Opportunity Employer/Disability/Veterans