Customer Experience Lead & NPS Champion
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-28
Listing for:
Hertz-1
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Hertz-1 in Cleveland, Ohio is looking for a Customer Service Associate focused on exceptional customer satisfaction. This role involves resolving customer issues and serving as the Net Promoter Score (NPS) liaison, enhancing the customer experience through effective communication and guidance.
Candidates need 3+ years of customer service experience. Benefits include up to 40% off rentals, health plans, and a 401(k) with employer matching, among other perks.
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