Customer Service Representative

As the Customer Service Representative
, you will ensure external customer and internal peer satisfaction by providing efficient support relative to all aspects of order management. You will be a bridge between our company and its customers, ensuring the customer needs are met and encouraging long-term loyalty.

You will report to Sr. Supervisor, Customer Service and work a hybrid schedule based at the Cleveland, OH plant.

• Efficient and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking.
• Update daily priority list, customer and product file maintenance.
• Work with Planning, Scheduling, Production and Shipping to ensure shipments and manage inventory.
• Collaborate with supervisor to help resolve issues and implement corrective action plans where needed.
• Build relationships with main partners for each assigned customer.

• 4-year degree preferred;
  Comparable combination of education and experience may substitute.
• 2 or more years of experience in a high volume, complex customer service environment required (non-retail or call center).
• Experience managing a high volume of order data daily with low error rate.
• Demonstrated experience interpreting and responding to customer requests with enthusiasm and customer-focused professionalism.
• Excellent analytical, organizational, administrative, and follow-up abilities.
• Thrives in a team environment as well as completing tasks independently.

Base salary range $60,000 to $65,000 USD, with a potential annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email  PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.

Other incentives may apply.