Product Support & Onboarding Specialist
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-06
Listing for:
OverDrive
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Over Drive in Cleveland is seeking a Product Support Specialist for Public Libraries to onboard new partners and provide exceptional support. You will ensure a smooth onboarding process, manage technical inquiries, and promote product enhancements.
The ideal candidate has a Bachelor’s degree, 1-2 years in customer support, and familiarity with tech platforms like Salesforce and Microsoft Office. This role fosters strong relationships to enhance product usage and success in libraries.
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