Parking Service Advisor​/Cleveland Clinic

Job Details

Compensation: $15–$17 per hour.

Work schedule:

2 pm – 10:30 pm, rotating weekends.

Benefits: accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) plan. Eligibility depends on classification, length of employment, and hours worked; seasonal and temporary roles are excluded.

The Customer Service Advisor is a highly energetic, enthusiastic, disciplined problem‑solver with excellent communication and computer skills. Driven by ambition and a desire to learn, all advisors are cross‑trained in every function of the call center.

• Handle inbound calls.
• Answer questions about various programs.
• Process payments.
• Problem‑solve and issue refunds.
• Provide directions.
• Support the Expectant Mothers Program, LEED Program, and Group Account Program.
• Maintain metrics for talk time, wrap time, and availability as set by Performance Management.
• Calmly defuse escalations from patients, visitors, and employees.
• Handle intercom calls.
• Assist with access, badging, and other inquiries.
• Perform additional duties as assigned.

• Minimum 2 years of customer service experience.
• Preferably in a call‑center environment.
• Strong verbal and written communication skills.
• Proficiency in Word, Excel, PowerPoint, and Microsoft Office.
• High‑school diploma or equivalent.
• Reliable transportation to and from work.
• Excellent organizational and problem‑solving abilities.
• Ability to work independently and follow established guidelines.
• Ability to work effectively within a team.

• Ability to stand and sit for long periods.
• Vision: normal visual range, with or without correction.
• Hearing: normal audio range, with or without correction.

The conditions herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The duties listed herein are typical of this position. This list should not be construed as exclusive or all‑inclusive. Other duties may be assigned and required. All duties must be performed in accordance with established standards and procedures.

Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.