Customer Support/Front Desk Representative
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-13
Listing for:
AREA TEMPS, INC.
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Customer Support/Front Desk Representative
Location: Cleveland, Ohio
Salary: $16 per hour
We are seeking a dedicated Customer Support/Front Desk Representative. The ideal candidate will thrive in a high-volume customer service environment, providing front-facing support to landlords. This role involves assisting landlords with inquiries related to inspections, scheduling, preparation requirements, results, and follow-up steps.
Key Responsibilities- Greet lobby visitors and answer multi-line phones
- Triage inquiries and provide clear, accurate information about inspection processes and timelines
- Document calls and walk-ins, enter/update case notes and contact information
- Route issues to the correct team and provide status updates using internal systems
- Perform research & program analysis
- Maintain a professional demeanor, offer calm de-escalation, and handle service recovery for frustrated callers/visitors
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