Guest Services Ambassador | Cleveland Browns

## Guest Services Ambassador | Cleveland Browns Apply locations:
Cleveland, OHtime type:
Part time posted on:
Posted Yesterday job requisition :
R
** THE PROJECT**“We Unite fans by Always Delivering Best-In-Class Experiences.”The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.
*** If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!
***** ESSENTIAL FUNCTIONS
*** Greeting and welcome guests as they enter Huntington Bank Field.
* Provide excellent customer service to enhance the fan experience.
* Proactively assist guests with any questions or concerns they may have.
* Understand and enforce all Huntington Bank Field policies and procedures.
* Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
* Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
* Report all incidents to Team Leaders.
* Thank guests for attending as they leave.
** QUALIFICATIONS
* ** Excellent interpersonal and communication skills with a guest-first mindset
* Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
* Physically able to stand for extended periods and navigate stairs throughout the venue
* Comfortable working in all weather conditions including outdoors
* Reliable transportation to and from Huntington Bank Field
* Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games
* Ability to successfully pass a criminal background check and drug screening
* Must be at least 18 years of age
** PERKS
* ** 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only)
* Preferred consideration for future employment opportunities within the Cleveland Browns organization
* Free Event Day parking as well as free major event day meals are provided
* Performance based incentive programs
** COMPENSATION
* * Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more.###   
* A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership.
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