Customer Service Rep National Sales

Job Overview

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ($47185.htmld)

Join Our Community of Food People!

This position is hybrid, with approximately 90% remote/virtual work and 10% onsite at distribution center offices in the Central, Northeast, and Southeast Regions of the United States within a 50‑mile distance of the listed distribution offices. The role is expected to be in the office roughly once per month or occasionally for training.

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements. Back up to Sales Coordinator roles.

• Central Region:
  Bismarck, ND;
  Grand Forks, ND;
  Plymouth, MN;
  Milwaukee, WI;
  Chicago, IL;
  Streator, IL;
  Aurora, IL;
  Iowa City, IA;
  St Louis, MO;
  Salem, MO;
  Omaha, NE;
  Grand Island, NE;
  Kansas City, KS;
  Denver, CO;
  Oklahoma City, OK;
  Dallas, TX;
  Austin, TX;
  Houston, TX;
  Lubbock, TX;
  Albuquerque, NM
• Northeast Region:
  Indianapolis, IN;
  Cincinnati, OH;
  Cleveland, OH;
  Detroit, MI;
  Greensburg, PA;
  Manassas, VA;
  Buffalo, NY;
  Allentown, PA;
  Bridgeport, NJ;
  Swedesboro, NJ;
  Perth Amboy, NJ;
  Albany, NY;
  Watertown, NY;
  Norwich, CT;
  Seabrook, NH
• Southeast Region:
  West Virginia, WV;
  Roanoke, VA;
  Raleigh, NC;
  Charlotte, NC;
  Fort Mill, SC;
  Columbia, SC;
  Port Orange, FL;
  Boca Raton, FL;
  Tampa, FL;
  New Orleans, LA;
  Jackson, MS;
  Montgomery, AL;
  Little Rock, AR;
  Memphis, TN;
  Knoxville, TN;
  Atlanta, GA;
  Middle, TN

Monday – Friday, 9:00 AM – 6:00 PM EST

Full US Foods Benefits – DAY 1! Medical, dental, vision, 401(K), life insurance, and much more.

• Receive inbound calls and place outbound calls to customers to provide information, take orders, and obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints, ensuring appropriate changes are made.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
• Obtain and examine relevant information to assess validity of complaints and determine possible causes.
• Coordinate same‑day deliveries and pickups for customers, process pickup requests, and respond to delivery/routing questions.
• Respond to product inquiries, sharing new or additional services or products.
• Compare disputed merchandise with original requisitions and invoices; prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods to prevent future problems.

Internal:
Sales, Operations / Distribution / Support
External:
Customers

• Education:
  
  High School diploma or equivalent required;
  Bachelor’s degree preferred.
• Experience:
  
  Minimum of three years in customer service call center environment. Experience in food service distribution is a plus.
• Skills:
  
  Excellent verbal communication and problem‑resolution ability; working knowledge of Microsoft Word and Outlook; CRM/Phone Technology experience preferred.
• Overtime compensation will be provided.

Expected base rate $18 – $28 per hour, dependent on experience, education, and location.

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.