Customer Service Representative

Are you a detail-oriented professional who enjoys building strong customer relationships and solving complex challenges? We are seeking a Customer Service Representative to join our growing team and serve as a critical link between customers, sales, operations, engineering, and procurement.

In this role, you will provide exceptional customer support, manage customer accounts, coordinate product quotations and orders, and help ensure customers receive accurate, timely, and reliable service. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys working cross-functionally to deliver outstanding results.

• Partner closely with Sales Representatives to prepare and deliver customer quotes accurately and efficiently.
• Build strong customer relationships by providing prompt, professional, and courteous support.
• Analyze customer usage trends and collaborate with customers to forecast future product requirements.
• Manage customer orders and quotations within the ERP system.
• Review purchase orders to ensure accuracy regarding specifications, packaging requirements, and pricing.
• Evaluate technical drawings and specifications to verify critical product details.
• Coordinate responses to customer quality concerns and engineering inquiries with internal teams.
• Process returns, arrange replacement shipments, and support issue resolution efforts.
• Collaborate with procurement teams to help manage raw material purchasing and customer contract requirements.
• Monitor customer accounts and proactively identify opportunities to improve service and operational efficiency.

• High School Diploma or equivalent.
• 1–3 years of customer service experience, preferably within a manufacturing environment.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Detail-oriented, self-motivated, and customer-focused.
• Strong interpersonal skills with the ability to build trust and collaborate across teams.
• Comfortable working with technical information and manufacturing specifications.
• Proficiency with ERP systems and Microsoft Office applications.

• Bachelor's degree in Business Administration or a related field.
• Experience using Microsoft Dynamics NAV or similar ERP systems.
  
  Experience supporting aerospace, medical device, or highly regulated industries.
• Project coordination or leadership experience.