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Senior Associate, Voice Customer
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-22
Listing for:
New York Life Insurance Company
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
The Voice of the Customer (Vo.
C) Lead is responsible for designing, governing, and activating customer and advisor feedback to reduce friction, improve ease of doing business, and drive measurable service outcomes. This role ensures customer feedba Associate, Customer Experience, Senior, Operations, Leadership, Retail, Insurance, Customer
Position Requirements
10+ Years
work experience
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