Client Service Representative

Position Overview

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role requires a constant focus on the customer experience, strong communication skills across chat, email, and telephone, and a commitment to continuous learning in a dynamic industry.

• Provide remote assistance to Kurv merchants in using their equipment or gateway service.
• Assist with billing, statements, and other transaction‑related questions.
• Install and troubleshoot essential mobile applications on iOS and Android devices.
• Analyze and resolve first‑level technical problems.
• Respond promptly to merchant and client inquiries via phone, e‑mail, and chat.
• Offer pre‑sales support of Kurv products and services to prospective merchants, internal clients, sales, and vendor partners.
• Utilize multiple software and web‑based systems.
• Participate in ongoing product and services training and cross‑train team members.
• Perform other duties as assigned.

• One year of experience in a customer help desk environment.
• Strong analytical, organizational, and planning skills.
• Ability to craft clear, concise business correspondence via e‑mail and chat.
• Typing proficiency of 30–50 WPM.
• Adaptability in a fast‑paced, dynamic industry.
• Effective problem‑solving skills.
• Knowledge of PC/Windows/Internet technologies; experience with MS Outlook, Word, Excel, and willingness to learn new software or web‑based applications.
• Comfort using smartphones and tablets (Apple and Android).

• Two years of experience in a remote technical support environment.
• CompTIA A+, Microsoft Certified Technology Specialist certification, or other relevant IT/Help Desk certification.
• Prior experience in merchant services or electronic payments industry.

• On‑the‑job training program.
• Casual business dress code.
• Excellent location near highways.