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Strategic Customer Success Manager - Key Accounts
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-27
Listing for:
UPS
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
UPS seeks a Select Customer Success Account Manager to oversee and nurture high-value accounts, driving product adoption and aligning UPS solutions with client objectives. The role emphasizes proactive guidance, operational support, and a focus on retention and growth across the customer portfolio.
Key activities include risk mitigation, quarterly business reviews, and developing tailored success plans to maximize ROI while identifying upsell opportunities and ensuring a seamless customer
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