Private Aviation Specialist

The Private Aviation Specialist will be responsible for assisting our private
 aviation business partners with reservation booking, customer service support,
 and rental transportation planning.  Private Aviation Specialists will assist
 fractional partners, FBO partners, and private aviation customers with pre-,
 on-, and post-rental inquiries, reservation support including booking new
 reservations and cancelling, confirming or modifying existing reservations, and
 responding to booking errors and override requests.  Private Aviation Specialist
 will monitor and respond to inquiries submitted to the Aviation Services Inbox.
 This team will be committed to providing an exceptionally high level of customer
 service and convenience for our private aviation clientele globally.

 Pay: $22/hr

 Location address: 26180 Curtiss Wright Pkwy, Cleveland, OH 44143

 The Private Aviation Specialist position will be trained on private aviation
 rental processes to enable the individual to provide best in class service to
 our aviation partners.  The primary mission of the Private Aviation Specialist
 is to provide elite sales and service to private aviation business partners and
 customers for their reservation or rental needs.  A successful candidate will
 conduct a variety of responsibilities on a daily/weekly basis inclusive of the
 following:

* Assist customers via phone and email to promote loyalty and drive revenue
    improvement.
  
* Assist customers who are booking reservations, and/or modifying travel
    details while ensuring proficiency in handling all opportunities to exhibit
    elite customer service levels.
  
* Assist customers by resolving billing and rental issues, handling overrides,
    and specialist booking arrangements with first-call resolution.
  
* Other duties as assigned.

 Educational Background:

* High School Diploma or GED

Knowledge:

* Working knowledge of MS Office 365, Excel, Word, Access
  
* 1 Year of Customer Service experience, required
  
* Experience with Luxury Brand Sales or Customer Service Preferred

Skills:

* Excellent verbal, written and interpersonal communication skills
  
* Excellent problem-solving and decision-making skills
  
* Proven strong sales and closing skills with the ability to be friendly and
    engaging
  
* Ability to multi-task work in a fast-paced environment using multiple systems
    and applications
  
* Must be detail oriented
  
* Must be a quick learner with the ability to adapt to new technology and
    processes
  
* Must be able to work any shift including days, nights, weekends and holidays.
  
* Must be able to work independently and in a team environment.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental
 brands in approximately 9,700 corporate and franchisee locations throughout
 North America, Europe, The Caribbean, Latin America, Africa, the Middle East,
 Asia, Australia and New Zealand. The Hertz Corporation is one of the largest
 worldwide airport general use vehicle rental companies, and the Hertz brand is
 one of the most recognized in the world.

US EEO STATEMENT
 At Hertz, we champion and celebrate a culture of diversity and inclusion. We
 take affirmative steps to promote employment and advancement opportunities. The
 endless variety of perspectives, experiences, skills and talents that our
 employees invest in their work every day represent a significant part of our
 culture – and our success and reputation as a company.
 Individuals are encouraged to apply for positions because of the characteristics
 that make them unique.
 EOE, including disability/veteran