Customer Service Representative

Company Description Cleveland Pickleball Center is a dedicated pickleball facility offering 9 indoor courts with professional court surfacing, and 5 outdoor courts, providing players with a high-quality, year-round playing experience. We were recently voted “Best Pickleball Courts” in 2026 by Cleveland Scene Magazine. The center features amenities such as a ball machine, pro shop, private event space, and bar and lounge areas to support both casual play and organized events.

Guests can reserve courts online and enjoy added conveniences including EV charging stations and ADA-compliant restrooms. The venue also includes an outdoor patio, lounge, and outdoor courts, creating a social and inclusive environment for players of all levels.

Role Description The Customer Service Representative is a part-time, on-site role based in Cleveland, OH. This role is responsible for greeting guests, answering questions about court reservations, memberships, events, and facility amenities, and ensuring a welcoming experience for all visitors. Day-to-day tasks include managing check-ins, assisting with online and in-person bookings, handling phone and email inquiries, and resolving guest concerns promptly and professionally.

The position also supports basic administrative duties, coordinates with staff for events, and helps maintain a clean and organized front desk and lounge area. The representative contributes directly to a positive customer experience by providing clear information, courteous service, and proactive support.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Experience, with the ability to create a welcoming environment for diverse guests.
• Experience or aptitude in Customer Support and maintaining Customer Satisfaction, including handling inquiries, resolving issues, and following up as needed.
• Ability to effectively represent the organization as a Customer Service Representative, demonstrating professionalism, reliability, and a friendly demeanor.
• Excellent verbal and written communication skills, with strong interpersonal skills and the ability to work with individuals and groups.
• Comfort with basic computer systems and online reservation platforms; ability to learn new software quickly.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as needed; punctual and dependable attendance.
• Interest in pickleball, sports, or recreation environments is beneficial; prior experience in hospitality, retail, or recreation centers is a plus.