Strategic Customer Success Manager — SaaS Adoption & Growth
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Management -
Business
Customer Success Mgr./ CSM, Client Relationship Management
Job Description & How to Apply Below
3E is seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. You will partner with an Account Manager to maximize value from 3E solutions, guiding customers toward better business outcomes and proactive renewal readiness.
Ideal candidates have a customer-first mindset, strong communication skills, and the ability to work cross-functionally with Sales, Product, and Support teams to
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