Guest Experiences Cashier - Zoo

The Guest Experience Cashier is responsible for processing payments for goods and services using a computer‑based ticketing system while providing friendly, helpful service to all visitors. This role also assists guests with questions, access needs, and general park information to ensure positive overall experience.

• Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.
• Operate computer-based ticketing system to record fees from admission and other services.
• Provide quality guest service and ensure accurate point of sale transactions.
• Organize information for registered groups and individuals picking up tickets.
• Provide information to visitors regarding special events or activities and location of animal exhibits.
• Accurately verifies tickets for correct type, time, and date, ensuring only authorized guests are admitted to the Zoo and designated exhibits.
• Engage guests in a friendly and positive manner.
• Provides access control for the giraffe feeding, bird feeding, and contact yard areas as needed to ensure a safe and enjoyable guest experience.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Performs related duties as assigned or apparent.