Customer Service - Export Specialist

Job Title

Core Responsibilities and Tasks:

• Facilitate Order to Cash Process
• Contact Management
• Build and Maintain Internal/External Business Partnerships
• Provide Problem Resolution
• Account Management
• Contribute to Department Initiatives

Travel Requirement:
Up to 10%

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

This role is not remote/hybrid and will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113.

Must be eighteen years of age or older

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.

Position Requirements:

• High School Diploma
• Current or previous experience in Exports
• Comfortable to communicate via phone, fax and e-mail.
• Excellent verbal, written and interpersonal communication skills with emphasis on attention to detail
• Effective customer service, problem solving and conflict resolution skills
• Microsoft Office Suite intermediate proficiency
• Demonstrated expertise utilizing Custom Applications
• Must be able to easily handle timely order management, accurate export documentation and problem resolution
• High level of adaptability to diverse customers, changes in international regulations and implementation of a new software system
• Consistently exhibit a positive attitude and exceptional work ethic
• Demonstrate professionalism in all dealings with inside and outside customers

Preferred:

• College Degree in a Business Related Field
• Experience in a high paced office setting
• Training or experience in Lean or other Continuous improvement programs
• Proficiency in Business Objects
• Fluency in a second language
• Transactional Lean trained and certified
• Fast learner with a sharp mind, able to work comfortably in team or independently.
• Business Objects Training/Expertise

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at  Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act