Order Resolution Specialist

• Act as a liaison via telephone and email to provide product/services information and support to customers.
• Resolve any emerging problems that customers might face with accuracy and efficiency, such as complaints, orders, errors, account questions, billing, cancellation, etc.
• Ensure and lead excellent service standards and maintain high customer satisfaction across all entities.
• Ability to resolve all issues brought forward by the ordering team, including Freight Rates, Balances Due, Retrieving Needed Invoice Information, and Calculating Correct Totals/Refunds.
• Relay Manufacturer Issues to Customers and troubleshoot general issues.
• Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

• Bachelor's degree in Supply Chain, Logistics, Business or similar degree
• Minimum 5 years of customer service experience
• 3 years of data entry experience
• Computer familiarity and Internet skills including use of emails, messaging, and information gathering
• Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
• Complete commitment to giving highest level customer service
• A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
• Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
• Ability to stay abreast with company policies, products and services.

Demonstrates expertise in customer service and problem resolution, with a strong focus on maintaining high customer satisfaction and effective communication. Proficient in data entry and familiar with Microsoft Office tools to support operational efficiency.

• Customer Service Experience
• Data Entry Experience
• Microsoft Office Proficiency
• Supply Chain Knowledge
• Problem Resolution Skills

• Data Entry
• Customer Support
• Order Management
• Billing Resolution
• Freight Rate Calculation

• Friendly Demeanor
• Good Work Ethic
• Flexibility
• Ability to Operate Under Pressure
• Strong Communication

• Supply Chain
• Logistics
• Customer Satisfaction
• Procurement Coordination
• Issue Troubleshooting

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Power Point
• Adobe Acrobat Reader