Auto Damage Trainee – Field

• Provide reassurance and solutions to customers after accidents
• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions
• Work in the West Cleveland, OH field territory

• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs and measurable goals preferred
• Active Adjusters license preferred
• High School Diploma or GED required
• Valid driver’s license meeting company underwriting guidelines required
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable and detail-oriented
• Able to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays
• Must work in the listed territory
• GEICO will not sponsor a new applicant for employment authorization for this position

Demonstrates strong customer service and interpersonal skills while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of prioritizing tasks and ensuring customer satisfaction in a high-volume environment.

• Customer Service
• Vehicle Damage Inspection
• Repair Cost Estimation
• Active Adjusters License
• High School Diploma or GED

• Vehicle Damage Assessment
• Repair Cost Estimation
• Negotiation
• KPI Management
• Multitasking

• Problem-Solving
• Empathy
• Interpersonal Skills
• Adaptability
• Detail-Oriented

• Active Adjusters License

• Customer-Facing Experience
• High-Volume Call Center
• Customer Satisfaction
• West Cleveland, OH

• Insurance Contracts
• Rental Car Management