More jobs:
Office Coordinator/Customer Service
Job in
Cleveland, Cuyahoga County, Ohio, 44125, USA
Listed on 2026-08-17
Listing for:
Window World of Penn/Ohio
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
Highlights
- Family culture & atmosphere
- Training & Development always available from our Training Team
- Incentives based on attendance and meeting your goals
- Group team building quarterly meet-ups
- Weekly meet ups with your team to talk about ideas, issues, and solutions
- Yearly family picnics/parties to meet all our 7 store’s team members
- Competitive, biweekly pay
- Retirement Plan (401K) with match from company
- Major Medical Insurance
- Dental/Vision Insurance
- Supplemental Insurance programs
- Paid time off + Earned PTO Days
- Attendance Bonus Available
- Paid Major Holidays
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain a well-organized and professional workspace.
- Maintain strong knowledge of products, policies, and services of the organization.
- Meet and greet walk in customers, showing them around our showroom.
- Maintain incoming paperwork from sales team
- Schedule appointments with both customers and Window World team.
- Manage communication between customers, installation teams, and service teams
- Receiving payments from our customers
- Resolve customer issues, alongside management teams
- Receive paperwork from deliveries
- Logically rearrange service and install schedules in the event of emergency situations
- Utilizing our Window World CRM program and Quick Books (basic knowledge is preferred)
- Pleasant personality, with energetic spirit both in-person and on phone
- Prior customer service experience is essential
- Prior basic computer skills required
- Prior data entry skills are required
- Independent work skills essential
- Strong attention to detail
- Ability to learn and adapt quickly
- Strong math skills
- Must have strong prioritizing skills in order to meet the demands of the varying tasks
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