Library Assistant 4, Access & Resource Services and Interlibrary Loan & Scholarly Publishing

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting annual rate is $36,566, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Working under occasional supervision, the Library Assistant 4 reports to the Library Assistant 5 daytime supervisor in Access and Resource Services and operates as a library specialist in resource-sharing within the Knowledge and Creativity Commons. Work is subject to review within guidelines established by both the primary and secondary supervisor. Advanced knowledge of functional area policies and procedures is expected at this level with the ability to take responsibility for the unit in the absence of more senior staff.

The Library Assistant 4 manages workflows and oversees technical processing for interlibrary loan and may hire, schedule, and train staff, temporary employees, and students.

• Coordinate interlibrary loan/ resource sharing. Perform specialized duties (interlibrary loan, cataloging, etc.) requiring the independent application of library and resource sharing policies and procedures. May resolve shipment and processing issues, manage a service platform which may include system upgrades, customizations, and vendor engagement. Engage in regular correspondence. Resolve problems. Provide advanced knowledge of area policies and procedures through various formats and customer service as needed.
  
  (25%)
• Facilitate scholarly publishing and digital repository activities. Reporting to supervisor, provide support for the daily operations, including depositing and ingesting scholarly materials, ensuring compliance with metadata standards, accessibility guidelines, and troubleshooting deposit issues. Provide technical assistance, information about policies and procedures, and provide training to users. (18%)
• Provide first-contact customer service at all physical and online service points within the Commons, including training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference assistance, knowledge of the Freedman Center equipment and digital services, oversight of spaces, referrals, and directional assistance. (12%)
• During weekends, oversee all level one service center activities, including staff supervision and scheduling, first-contact customer service support, problem resolution, payment management, and all facility and safety issues. Launch resource sharing duties. Respond to a variety of overnight issues and confirm resolution or effective referral. Responsible for the area in the absence of more senior-level staff. (8%)
• Oversee the work of student employees for the area; provide training; assign work; monitor and deliver feedback about work performance to the supervisor. (6%)
• Operate as the designated contact for the Hathi Trust Accessible Text Request Service and the Kelvin Smith Library Authorized Borrower service. Address all user and vendor needs in this area. (6%)
• Responsible for the oversight of library fines payments, serve as the point of contact for user support, report monthly payment records, verify user access, report any system issues, and follow until resolution. (6%)
• Participate in service on committees and working groups and engagement opportunities as needed. Attend learning sessions to maintain awareness of current trends and developments and engage in developments in operations. (6%)
• Contribute to a work environment that promotes and maintains an environment and culture of empathy, collaboration, and respect. (6%)
• Recommend, implement, evaluate, and ensure adherence to customer service operating policies and procedures and adjust, as needed, to ensure effective and efficient operations; contribute engagement data as needed. (6%)

Perform other duties as assigned. (1%)

Department:
Frequent contact with library staff in all library teams to maintain workflow.

University:
Frequent contact with faculty and staff and/or staff of other campus libraries primarily in reference to cataloging queries and other customer services.

External:
Frequent contact with vendors in resolving departmental-specific issues.

Students:
Frequent and direct contact both with student staff and student patrons to address concerns/ problems and/or use and interpret established procedures.

May supervise library assistant levels 1-3 and student employees

Experience:

4 years of relevant experience required (academic library experience preferred)

Education:

High school education

• Familiarity with and demonstrated use of library services platforms, library bibliographic…