CRM & Customer Service Manager - Oversight
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-08-30
Listing for:
State of Ohio
Contract
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
The Ohio Lottery Commission is hiring a Customer Service Manager/CRM Contract Manager in Cleveland, OH. You will oversee the Customer Service Center, manage CRM contract activities, and coordinate with the CRM vendor and internal stakeholders to ensure optimal service delivery.
The role emphasizes contract enforcement, vendor performance monitoring, process improvements, and cross-functional collaboration across sales, IT, and operations. Immediate start preferred.
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