Airport Customer Service

Job Details

• Job Location:
  
  Cleveland FP - Brook Park, OH 44142
• Position Type:
  Part Time
• Education Level: None
• Salary Range: $17.50 - $17.51 Hourly
• Travel Percentage:
  None
• Job Shift: Overnight
• Job Category:
  Customer Service
• Parking Guest Ambassador

Overnight Shift 12am - 8am Saturday, Sunday & Monday

Fast Park & Relax – 18899 Snow Road, Brook Park, OH 44142

At Fast Park & Relax, the Parking Guest Ambassador plays a vital role in delivering a smooth, efficient, and welcoming arrival experience for our guests. This position is responsible for managing parking operations within a designated area, ensuring safe traffic flow, maximizing parking capacity, and providing exceptional customer service.

• Direct incoming and outgoing traffic to available parking spaces using clear hand signals and verbal communication
• Monitor parking areas to ensure efficient space utilization and prevent congestion
• Enforce parking policies, including time limits and restricted zones
• Assist guests with questions regarding parking availability, directions, and procedures
• Resolve parking-related issues such as lost tickets or vehicle lockouts
• Communicate regularly with team members to maintain efficient operations
• Operate parking equipment including gates, ticket dispensers, and payment systems
• Track and report parking activity, including occupancy, revenue, and incidents
• Maintain a clean, safe, and organized parking facility
• Perform additional duties as assigned

• Excellent customer service and communication skills
• Ability to work outdoors in various weather conditions
• Strong attention to detail and problem-solving abilities
• Ability to stand, walk, and direct traffic for extended periods
• Team-oriented mindset with a positive, guest-focused approach
• Previous experience in parking, hospitality, or customer service is preferred

• Medical (PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Basic Life / AD&D Insurance
• Supplemental Life / AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

This role is primarily outdoors in a fast-paced, customer-focused setting. Flexibility to work varying shifts, including weekends and holidays, is required.

• - High School Diploma or GED equivalent or an equivalent combination of education and experience.

• - Minimum of one year of experience in dispatching, customer service or a related field.
• - Experience handling high-volume phone calls and radio communications.
• - Experience working in a fast-paced environment and managing multiple tasks simultaneously.

• - Excellent communication skills (verbal and written).
• - Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• - Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• - Proficient in basic math and computer skills.
• - Ability to read and interpret maps and directions.
• - Strong problem-solving and decision-making skills.
• - Ability to work independently and as part of a team.
• - Ability to adapt to changing priorities and meet deadlines.
• - Knowledge of parking procedures (preferred).
• - Ability to operate two-way radios and other communication equipment.
• - Ability to maintain accurate records and documentation.
• - Ability to lift and move up to 25 pounds.
• - Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• - Ability to understand and follow written and verbal instructions.
• - Ability to communicate effectively in English (both written and spoken).
• - Ability to pass a background check and drug screening.
• - Must be able to work 12am - 8am.