CRM & Customer Service Manager Vendor Oversight
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-09-02
Listing for:
Ohio Lottery Commission
Contract
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
The Ohio Lottery Commission is seeking a Customer Service Manager/CRM Contract Manager to lead the Customer Service Center operations, supervise staff, and drive process improvements. The role focuses on CRM system contract management, vendor performance monitoring and ensuring alignment with service levels and contractual obligations.
As liaison to the CRM vendor and agency users, you will coordinate enhancements, testing and deployments while maintaining high standards of customer service in a
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