Client Services Representative

We are a 3rd generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.

The Client Services Representative interacts with customers by addressing inquiries and resolving complaints/issues while demonstrating relationship-building, proactive service, and a commitment to customer satisfaction.

• Interacts with customers via telephone and/or email to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates when appropriate.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.
• Other duties as assigned.

• Excellent communication skills, including active listening.
• Ability to effectively prioritize and execute tasks with minimal supervision.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

• High school diploma or GED.
• Customer service experience is preferred.

• Shift: Monday - Friday
• Direct Reports:
  No
• FLSA Status:
  Non=Exempt
• Compensation: $24.75 - $30.00 hourly
• Location:
  
  Onsite, in-person

• Health Insurance: medical, dental & vision
• Company paid Basic Life/AD&D & Employee Assistance Program (EAP)
• Voluntary Benefit Plans:
  Life/AD&D, FSA, Short-term disability, pet insurance
• 401(k) with company contribution
• Company paid holidays (10 days) & PTO package

This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person;

and fine motor skills to operate a keyboard/mouse and other office equipment.