Customer Service Representative

High-Energy Technical Customer Service Role – Urgently hiring in Cleveland!

Job Title:

Technical Customer Service Representative Pay: $20.00 per hour

Hours:

Monday - Friday, 8:00 AM - 5:00 PM (overtime during holiday season)

Start Date:

ASAP

Are you someone who enjoys solving problems, helping customers, and using your technical knowledge to make a difference? We are seeking a Technical Customer Service Representative to join a growing team in Cleveland, OH. This is an excellent opportunity to combine strong customer service skills with hands-on problem-solving in a role where no two days are exactly the same. As a Technical Customer Service Representative, you will serve as a trusted point of contact for customers and end users who need assistance with company products.

Your ability to communicate complex information in an easy-to-understand way will play an important role in creating a positive customer experience and supporting the company’s commitment to quality and service.

As a Technical Customer Service Representative, you will be responsible for

• Assist customers through phone, email, web chat, and vendor support portals.
• Diagnose technical concerns and identify appropriate solutions.
• Document customer interactions, troubleshooting steps, and resolutions in the support system.
• Distinguish between product defects, quality concerns, and user-related issues.
• Provide professional technical support and guide customers through troubleshooting.
• Educate users on product features, procedures, service manuals, and schematic diagrams.
• Respond promptly to support requests, recommend additional solutions when appropriate, and follow up to ensure issues are resolved.

The ideal candidate for this role will have

• Bring 1–2 years of customer service, technical support, or related experience.
• Demonstrate proficiency with Microsoft Word, Excel, and Outlook.
• Possess strong mechanical aptitude and communicate confidently about products and services.
• Interpret technical documentation, product information, and schematic diagrams effectively.
• Communicate clearly and professionally in both verbal and written interactions.
• Work collaboratively with team members while following established procedures and direction.
• Spanish bilingual skills and an associate degree or technical training are preferred but not required.

• Opportunity to work with a company committed to employee growth and development
• Comprehensive training provided to support your success in the role
• Competitive hourly pay with potential for career advancement
• Enjoy affordable health and prescription coverage with no waiting period
• Benefits offered by the employer once hired permanently

This position is on-site in Cleveland, OH, and offers standard weekday hours from 8:00 AM to 5:00 PM.