More jobs:
Customer Service representative Associate
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-09-20
Listing for:
Resilience Group LLC
Full Time
position Listed on 2026-09-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Associate | Cleveland, OH
$60,000–$65,000 + Bonus
Well-established industrial manufacturer is looking for a Customer Service Associate with packaging, adhesive tapes or wraps experience.
What You'll Do:
- Manage customer orders from entry through fulfillment, ensuring accuracy
- Build strong customer relationships through phone, email, and other communication
- Monitor order backlogs, inventory, and customer forecasts
- Respond to customer questions and resolve issues in partnership with Sales and internal teams
- Keep customers informed and ensure a smooth order process
What We're Looking For:
- Packaging industry experience is needed- labels, printing, tapes, pouches, boxes, or related products
- 2+ years of B2B customer service or inside sales in manufacturing, distribution, or industrial packaging.
- Collaborative team with real technical backup, not a call-center silo.
- Strong customer service and communication skills
- Solid computer skills and ability to learn industry-specific systems
- Detail-oriented with strong follow-through
If you are looking for a nice culture with a solid company, apply now!
#Customer Service #Packaging #Manufacturing #Cleveland Jobs #Ohio Jobs #Hiring
Position Requirements
10+ Years
work experience
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