Senior Distribution Customer Support Representative

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.

Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

As a Senior Distribution Customer Support Representative, the employee will have at least three years of high-level experience acting as a liaison, providing service and product information, answering client questions, resolving emerging problems that the customer might face with accuracy and efficiency, and guiding the next generation of Distribution Customer Support Representatives to success.

• Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email
• Be the point of resolution whenever possible
• Educate clients on Cision Distribution products, services and procedures
• Educate colleagues on recent changes to SOPs and be available to help answer questions from new hires
• Meet or exceed activity metrics as assigned
• Navigate various platforms and databases such as Salesforce, Net Suite, Microsoft Suite and other proprietary platforms and databases
• Ability to reprioritize workload in order to ensure SLAs are met
• Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)

• Three years of experience in customer support
• Bachelor’s Degree preferred
• Ability to be flexible with change
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Detail oriented, goal driven
• Ability to multi-task, prioritize, and manage time effectively
• Ability to adapt/respond to different types of customers and high-pressure situations
• Ability to counsel customers on distribution needs and meet or exceed counseling goals

• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life & disability insurance
• 401(k)
• Flexible PTO and work arrangements
• Casual work environment
• Tuition reimbursement & professional training

Cision is a leading global media intelligence company, serving the complete workflow of today’s communication professionals. Offering the industry’s most comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands.

Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, Asia, Latin America and Australia. For more information, visit  or follow @Cision on Twitter.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including Cision One
, Brandwatch
, and PR Newswire
, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen,…