Concierge

Job Title

Private Jet Concierge

Cleveland Hopkins International Airport (CLE)

Sky Quest is a premier provider of private jet services, dedicated to delivering unparalleled customer experiences for our elite clientele. As a Private Jet Concierge, you will be the face of Sky Quest, ensuring every client interaction is seamless, professional, and memorable.

As the Private Jet Concierge, you will create a world-class customer service experience by:

• Greeting and assisting passengers during departures and arrivals.
• Coordinating ground transportation for private jet charter flights.
• Ensuring catering, luggage, and vehicle services are flawlessly executed.
• Maintaining and managing the CLE stockroom to meet client needs.

• Meet & Greet Passengers at CLE
• Coordinate and perform meet-and-greets at Atlantic Aviation and Jets FBO.
• Facilitate smooth transitions at the start and end of trips.
• Verify catering is delivered and onboard before departure.
• Assist passengers with luggage from cars to planes (and vice versa).
• Manage client car keys for vehicles scheduled for detailing.
• Arrange and Monitor Ground Transportation
• Schedule rental cars and driver services for upcoming flights.
• Confirm ground transportation services are in place for active flights.
• Maintain accurate written and communication records through our aviation software, project management software, email and Slack.
• Oversee CLE Stock
• Maintain adequate inventory for standard and special flight requests.
• Coordinate with Ground Support for catering and special stock needs.
• Email Inbox Management
• Organize and update shared email inboxes.
• File emails and upload receipts to corresponding trips.

• Experience:
  
  A minimum of at least one year in the private aviation industry or two years of experience with administrative, executive or forward-facing customer service with an aviation-related company is essential.
• Team-Oriented:
  You thrive in a dynamic, fast-paced team environment.
• Communication:
  Exceptional verbal and written communication skills are second nature to you.
• Positive Attitude:
  Your ability to maintain positivity in both team and individual settings stands out.
• Customer Service Focus:
  Excellence in customer service drives your professional ethos.
• Tech-Savvy:
  Proficient in navigating multiple software platforms and adept at managing and monitoring multiple email inboxes simultaneously to ensure seamless communication and organization.

• Efficiency and attention to detail.
• Honesty, integrity, and strong follow-through.
• Organization and adaptability in a fast-changing environment.
• Calmness under pressure and persistence in achieving results.
• Strong teamwork and enthusiasm for the role.

Sunday thru Wednesday 11am to 7 pm

• Work for a top workplace with a 9-year award-winning reputation.
• Thrive in a high-performance, luxury-focused environment.
• Play a key role in delivering exceptional experiences to elite clients.

Job Type: Full-time

Pay:
From $40,000.00 per year

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

• Cleveland, OH 44135 (Required)

• Cleveland, OH 44135:
  Relocate before starting work (Required)

Work Location:

In person