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Senior B2B Customer Service Manager

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Metric Geo
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 75000 - 105000 USD Yearly USD 75000.00 105000.00 YEAR
Job Description & How to Apply Below

Metric Geo is seeking an experienced Customer Service Manager to lead our customer service team supporting key and strategic accounts within an industrial distribution environment.

This role partners with sales, operations, procurement, and warehouse teams to improve customer experience and operational performance, manage escalations, coach reps, and drive KPI-driven improvements using ERP and CRM systems.

This role, Senior B2B Customer Service Manager at Metric Geo, could be your next move.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior B2B Customer Service Manager role at Metric Geo, based in Cleveland, OH, United States.

We are looking to fill the Senior B2B Customer Service Manager position at Metric Geo in Cleveland, OH, United States.

The Senior B2B Customer Service Manager role at Metric Geo is now open for applications in Cleveland, OH, United States.

Position Requirements
10+ Years work experience
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