Designer Lead Senior – Shop

Position Overview

We are looking for a Senior Experience Design Lead to join PNC’s Digital organization. The role will be based in Pittsburgh or Philadelphia, PA;
Cleveland, OH;
Dallas, TX; or Birmingham, AL. The Lead will collaborate with experience designers, product, data analytics, and agile development teams to shape product design and strategy, delivering engaging, consistent, and accessible experiences. The Lead will manage a pod of designers, align solutions across products, channels, and business lines, and advocate for user needs.

• Champion the experience vision, balancing design strategy and execution to grow cross‑channel secure sales and deepen client relationships around a framework of financial wellness and advice.
• Define end‑to‑end journeys and experience frameworks that align stakeholders and guide delivery.
• Drive product design quality, consistency, and best practices, coaching through expert use of Figma.
• Promote relationships across teams, guide and mentor designers by creating design objectives, goals and delivery timelines.
• Design frameworks, principles and components to deliver consistent UX across user touchpoints.
• Apply UI and UX skills in complex, ambiguous problem spaces and adapt quickly to change.
• Ensure continuity between UX prototypes and end‑user experience, monitoring product development execution.
• Support user observation, research, and analysis to understand customer challenges.
• Use quantitative and qualitative data to inform design decisions.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role, including:

• 8+ years of industry experience, preferably in regulated industries such as financial services.
• Strong knowledge of design strategy, product design leadership, and experience mentoring other designers.
• Excellent communication and presentation skills in large, cross‑functional teams.
• Proficiency with Figma and modern design workflows.
• High‑fidelity UI design with a strong eye for visual hierarchy and clarity.
• Experience with user research, contextual inquiries, and data‑driven design decisions.
• Agile and product development lifecycle knowledge.

• Agile Web Development, Business Requirements Documentation, IT Architecture, JavaScript, Wire framing.
• Business Analytics, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation.
• Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design.

Bachelor’s degree in a related field is required. Master’s degree, PhD, or relevant certifications are desirable. In lieu of a degree, an equivalent combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Base salary range: $112,000 – $228,800. Salary may vary by location, market data, and individual skills. The role is incentive eligible with company and performance‐based pay.

• Medical, prescription drug, dental, vision coverage, with Health Savings Account option.
• Life insurance, short‑ and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement, backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on level.

If an accommodation is required to participate in the application process, please contact  and include “accommodation request” in the subject line, along with your name, job , and preferred contact method.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. The position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act and related regulations. Applicants with certain criminal histories may be restricted from hiring.