Experience Designer Lead- Digital Account Opening

Experience Designer Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Experience Designer Lead within PNC's Digital organization, you will be based in Pittsburgh, PA or Cleveland, OH.

As an Experience Designer Lead on the Digital Account Opening team, you will play a critical role in driving digital sales growth, onboarding quality, and customer experience for consumer and business product applications and digital onboarding journeys. The role is central to both execution and strategic direction for high‑impact initiatives that directly influenced revenue, primacy, and customer acquisition outcomes.

Key Responsibilities

• End‑to‑end design and optimization of digital account opening applications and microapps, including rebuilding and maintaining core experiences for ongoing development use.
• UX research‑driven redesigns to reduce drop‑off, improve mobile completion, and lower cognitive load across the application funnel.
• Rapid prototyping of design flows
• Ongoing optimization work, including AEM migrations for faster iteration and deep NPS analysis to identify and implement incremental improvements.
• Long‑term partnership on cross‑team initiatives, including the redesigned locator experience and post‑launch SEO enhancements.
• Define and drive alignment to design system standards, patterns, principles, and accessibility requirements
• Coordinate with technology, engineering and accessibility partners to ensure design-to-development collaboration in compliance with standards

Experience using Figma for design and prototyping and Adobe Experience Manager for content management highly desirable.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.